Returns & Refunds

NOTE:  This e-mail: care.wilka@gmail.com is the official e-mail to contact Wilka. Wilka customer care team never asks for OTP or CREDIT/DEBIT card details from anyone. So, kindly don’t share such confidential details.

Though we take utmost care in delivering a perfect outfit to you, we understand that sometimes might not give you 100% satisfaction. So, in order overcome this situation we had streamlined some conditions through which you were eligible to return the product to us:

  • Damaged: There may be very rare chance to receive a damaged from our side, as we follows 2-quality check mechanism while dispatching product. Still if you received product with damaged, we’ll happy to take it back.
  • If the original tags is broken, then the product will not be accepted for return.
  • Wrong product delivered
  • Didn’t like the product, then don’t worry. You can still return the product & choose another amazing outfit.

You can request to return the product to us within 3 days of order delivery. For that, you need to drop an e-mail: care.wilka@gmail.com along with your order number & return reason in the subject of your e-mail. Once you sent return request to us, then kindly wait for at least 24-48 hours so that Wilka customer care team will check & assist you with return instructions.

At the time of returning product to our warehouse, please note the shipping charges are non-refundable. Customer must have to self-courier the product to our warehouse after receiving return instructions from Wilka customer support team via e-mail. In this scenario, shipping costs would be borne by customer itself.

In any cases, the refund value will not exceed the actual value of the goods.

Once Wilka customer support team will approve your return request, then your refund amount will be processed in the form of reward/wallet  from which you can purchase some other amazing/beautiful outfit from Wilka.

Conditions which you need to keep in mind while returning product to Wilka:

  1. It is mandatory to being in touch with Wilka customer support team via e-mail, while returning product. We will not approve returns which are directly sent back to our warehouse without any communication with Wilka customer care team.
  2. At Wilka, we doesn’t provide reverse pickup facility at the time of returning products. So, it is the sole responsibility of customer to self-courier the product to Wilka warehouse address after receiving returning instructions via. E-mail.
  3. Once we receive your return product to our warehouse address, we will refund in the form of reward/wallet after deducting a nominal charge for order processing.
  4. We do not accept returns which are sold during sale or any promotional offers.